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Agenda - Day 2: Tuesday, 29 July 2008
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MAIN SESSION - MORNING |
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07:00 |
08:00 |
ARRIVAL & REGISTRATION |
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08:10 |
Conference starts |
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08:10 |
09:00 |
10 lessons from the future
Thomas Jankovich, FutureWorld International
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Consumer culture, technology and business – we know what the world was like in the 1960s and 70s, but what is the inevitable future in the next 30 years? In this warp-speed world it is no longer sufficient to learn from experience – we must learn to learn from the future!
This presentation is a roller-coaster ride from the culture of the sixties and seventies, the so-called Age of Aquarius - and the attitudes, products and companies it spawned – to the potential scenarios of the next 3 decades.
What could we have learnt about the future back then? Why did we miss some of the most important new developments such as the personal computer and the impact of the mobile phone? And learning from perfect hindsight, what can we realistically predict for the 2020s and beyond?
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09:00 |
09:50 |
Addressing national cyber risk: Public-private partnership is
the cornerstone
Andy Purdy, President, DRA Enterprises (US)
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This session aims to promote thinking and discussion about how
to implement the lessons learned from the cyber wars to better
assess and reduce national cyber risk. The interdependency
between government and the critical infrastructure, both within
and horisontally across the sectors within each nation, requires
a new approach to addressing cyber risk - one that relies on an
organised and resourced public-private partnership, rather than
simply government leadership. This collaboration and the
information sharing that is an important component that
necessitates engagement with other nations (governments and
private entities) and CERTS in the region and globally.
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09:50 |
10:40 |
Telecommunications in the new convergence era
Nzeku Motlatsi, Chief Operating Officer, Telkom
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Convergence is the pre-eminent force shaping today’s global ICT landscape. Telkom’s Next Generation Network (NGN) build-out programme (currently in year three) will enable various portfolios of new products and next generation versions of existing products.
This presentation will examine:
• The convergence phenomenon.
• The architecture and characteristics of the NGN within the ambit of requirements demanded by a converged ICT market.
Delegates will:
• Gain insight into Telkom’s NGN plan, from 2006 when build-out commenced in earnest, until 2010/11 when the NGN will be fully functional.
• Access information on Internet Protocol and how this technology enables convergence
• Discover more about Telkom’s NGN-enabled products and services.
• Grow their understanding of e-Government and the manner in which NGN technologies can contribute to speed up the introduction of e-Government.
• Learn about Telkom’s partnerships with Government.
In addition, Motlatsi Nzeku will provide an overview of Telkom’s communication architecture for a much-anticipated event: the 2010 FIFA Soccer World Cup, including the local and national network and the proposed network solution.
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10:40 |
11:00 |
TEA BREAK & NETWORKING |
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BREAK-AWAYS - MORNING |
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Starts |
Ends |
TRACK 1: Service Delivery |
TRACK 2: Infrastructure & Solutions |
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11:00 |
11:05 |
INTRODUCTION |
INTRODUCTION |
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11:05 |
11:35 |
Leadership in Customer Service: Delivering on the promise
Dr. Greg Parston, Director: Institute for Public Service
Value, Accenture
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Since 2000, Accenture has undertaken an annual study on customer service in government, highlighting best practices and identifying opportunities and challenges that government face in serving citizens well. Last year’s study included a first-time global survey of citizens’ perceptions of their governments’ customer service performance, which was taken into account in a ranking of 22 countries’ customer service maturity.
This year’s study is underway, informed by major new research in which Accenture’s Institute for Public Service Value conducted day-long deliberative sessions with citizens in eight global cities to ascertain their views – as users, citizens and taxpayers - of what government could do to improve the quality of their lives.
In this presentation, Dr Parston will present the key findings of the 2007 Leadership in Customer Service report, which benchmarks governments not only on the breadth and depth of their service (including eGovernment services), but also on their maturity with regard to leadership in customer service and the ultimate aim of public service value creation, namely, building trust in government.
He will highlight some of the early observations from the 2008 study and identify lessons learnt, best practices and opportunities and challenges that governments worldwide face in serving citizens well.
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The Government-wide enterprise architecture (GWEA) framework
Julius Segole, CIO, Department of Social Development (DSD)
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Enterprise Architecture (EA) is the
fundamental organisation of a system, embodied in its
components, their relationships to each other and the
environment, and the principles governing its design and
evolution.
EA provides the enterprise with the ability to ensure alignment
and integration, to manage change and to reduce time-to-market.
EA maturation in government is dependent on a number of
imperatives namely, a clearly defined EA framework including
governance, compelling EA value proposition, development of EA
capability and establishment of centers of excellence for
succesful EA execution.
The presentation will focus on the South African Government Wide
Enterprise Architecture (GWEA) framework. The framework, based
on the Open Group Archecture Framework (TOGAF), covers EA
processes and methodology, EA deliverables, Implementation and
governance.
In conclusion successful EA efforts in government will be cited
and implementation lessons learnt highlighted.
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11:35 |
11:45 |
TRACK CHANGE-OVER |
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11:45 |
12:15 |
South Africa's next generation eGovernment
Michelle Williams, OGCIO, DPSA
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Following a review of the current state of eGovernment in South Africa, Michelle will share details of government's vision for the next generation e-Government, which can be summarised as a call for fundamental change – a call to: transform service offerings, fundamentally re-think service delivery, and develop the next generation Public Service that plans and executes as a single government “enterprise”.
The presentation will provide an overview of the “catalytic” projects to be embarked on, as well as the draft strategic framework for next generation e-Government services and key challenges that are expected along the way.
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Connected Government: The new platform for services,
innovation and sustainability
Navin Singh, GM: Converged Comms Infrastructure Services, SITA
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The raison d’être of a ‘Connnected Government’ is citizen centricity. The objectives of a ‘Connected Government’ are to; connect government to the citizenry, employees and business.
However, before we can even begin to consider the challenge of connecting to the citizenry, the challenge of ensuring an integrated government needs to be established. Government departments still remain internally focussed and ‘government to the average citizen or business, remains an intimidating knot of uncoordinated agencies and regulations’.
In this session, we explore the vision of a ‘Connected Government’ - namely an integrated government operating as a single integrated enterprise on a stable and standards based infrastructure, in concert with the remaining pillars of a ‘Connected Government”. We will also revisit the debate of ICT infrastructure as an enabler and solution for a ‘Connected Government’.
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Starts |
Ends |
TRACK 3: Trends & Development |
TRACK 4: Key Technologies |
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11:00 |
11:05 |
INTRODUCTION |
INTRODUCTION |
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11:05 |
11:35 |
Web 2.0 for eGovernment: why and how?
David Osimo, Institute for Prospective Technological Studies,
European Commission
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In the last three years, a new set of internet-based applications have emerged, based on the proactive role of the users: blogs, wikis, social networking, social bookmarking, etc., commonly known under the term "web 2.0".
This presentation will introduce the key features of these applications; it will then analyse its concrete implementation, risks and benefits in the context of eGovernment, through a set of real life case studies; finally, it will summarise the lessons learnt: why adopting web2.0, how to do it and mistakes to avoid
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Tough decisions ahead: Innovation, interoperability and open
source
Paulo Ferreira, Platform Strategy Manager, Microsoft SA
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Interoperability is widely-accepted in the ICT industry as a means to drive innovation, consumer choice, ease of use, and foster a healthy competitive environment. Paulo will look at the various interpretations of interoperability, open standards, and the different mechanisms which enable interoperability. He will also showcase recent examples of the approach some market players have taken in order to achieve interoperability.
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11:35 |
11:45 |
TRACK CHANGE-OVER |
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11:45 |
12:15 |
e-Government 2.0: eID as the key to interoperable eServices
Youzec Kurp, VP sales for Africa, Government Programs,
Eurosmart ID Working Group, Gemalto
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e-Government responds to the need to modernise relationships with citizens and businesses in an increasingly personalised, consumerist and demand-driven world. Moving over to electronic practices ideally suits this evolution and eGov 2.0 translates a safer more intimate and contributive approach also described as “citizen-centric” services. This presentation will highlight some of the major findings revealed in a study carried out from April to October 2007 in Europe on electronic identification, security and trust and their key success factors for a smooth and painless implementation. The purpose of this study was to light the way for all Public and Private contributors who, at this midway stage, need to reinforce their choices and accelerate their pace to this digital revolution of Public Services. The talk also focuses on the need for eID in all sectors from eGovernment to eProcurement to eHealth, as well as for the private sector. It addresses the communalities and eID as an infrastructure.
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Open Source in Government - the next steps
Eghshaan Khan, CIO, SITA &
Dr. Daniel Mashao, CTO, SITA
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This session will provide insight into the SITA OSS migration, indicating the strategy for migration, timelines and progress to date, as well as what SITA has learned through the process. It will detail the OSS tack that SITA has chosen and its impact on productivity in the organisation. Part of this session will also focus on the approved government OSS road map, progress to date and expected time lines. Topics for discussion include the new skills plans, the upcoming OSS tender, the Foss Office at SITA, government’s new Minimum Interoperability Standards for Information Systems (MIOS) and the expected Open Document Format (ODF) 1.2.
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12:15 |
13:00 |
LUNCH BREAK & NETWORKING |
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START |
END |
BREAK-AWAYS - AFTERNOON |
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Starts |
Ends |
TRACK 1: Service Delivery |
TRACK 2: Infrastructure & Solutions |
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13:00 |
13:30 |
Next stop - eDemocracy: what citizens should expect
Matt J. Poelmans, Director e-Citizen Programme, ICTU, The
Netherlands
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What can citizens expect when eGovernment is finally implemented? The answer, says Matt Poelmans, is the e-Citizen Charter, which consists of 10 quality standards that define the digital relationship between citizen and government (both in the field of information exchange, service delivery and political participation). These standards are formulated as rights citizens are entitled to, and matching obligations by government bodies. He will share details about the charter, which should be used as an instrument to stimulate the further development of eGovernment from the citizen’s perspective, as well as stimulating eInclusion and enabling eDemocracy in the process.
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Transforming municipalities through ICT
Lloyd Kumbemba, SALGA
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Transformation in the municipalities is
mandatory both internally and externally. Transformation should
emanate from the core which is the provision of quality service
to its stakeholders basically focussing on the citizen.
In this session, Lloyd Kumbemba will examines the use of
Information Communication Technology (ICT) as an enabler and the
means to achieve operational efficiency and excellence within
municipalities. He will explore re-engineering and streamlining
of business processes before automating them in order to deliver
a citizen centric service delivery model.
The presentation will also touch on solutions that can address
the limited resource base in some of the municipalities,
including collaborating, sharing experience and resources to
leverage economies of scale.
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13:30 |
13:40 |
TRACK CHANGE-OVER |
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13:40 |
14:20 |
eGovernment, privacy and trust: A balancing act
Munir Ismet, Vice President, EMEA Public Sector and Education, Oracle Corporation
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The public sector is increasingly facing tough decisions as a result of more demanding citizens, ageing population, environmental issues, border control and security. Governments are attempting to respond to these issues by trying to improve the services they provide to their citizens under ever greater budgetary pressures. Modernisation is one way of tackling these issues and delivering solutions. In this session, the speaker will try and address how information technology is being used to reduce this burden on the governments. Examples from around the world will be used to describe how governments have attempted to resolve these issues successfully by using innovative IT solutions.
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DEBATE: Green IT - Cutting through the marketing hype
PANELLISTS: Deon Nel (SITA); David Ives (Microsoft); Keith
Anderson (ITA); Greg McManus (Heritage)
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Greening government IT is a highly complex matter. There are
dozens of government departments with dozens of individual IT
infrastructures developed individually in many different ways.
Is there a real business imperative for Green IT or is it just
the latest bandwagon everyone is climbing onboard? Can
government really effectively reduce the carbon footprint of its
IT systems?
In this discussion panellists will share their views on the
reality versus hype debate, the green IT agenda of government
and the need for action items in the industry.
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Ends |
TRACK 3: Trends & Development |
TRACK 4: Key Technologies |
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13:00 |
13:30 |
Meeting South Africa's e-skills challenge through
partnerships & collaboration: The role of the Meraka eSkills
Institute
Dr Harold Wesso, Acting CEO, Meraka e-Skills Institute and
deputy DG, Department of Communications
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Internationally the concept of ‘’corporate schools in collaboration with government’’ has been attracting increased interest over recent years. It builds on the idea that in order to reap the full benefits of ICT, it is necessary to create a new form of collaboration that involves the full range of actors in the private sector. This session will explore the various creative and innovative interventions that are needed to deal with these problems and focus on the role of the Meraka eSkills Institute in enabling effective and efficient training in e-skills, encouraging thought leadership and providing strategic direction with regards to e-skills development in South Africa. It will also look at the potential of corporate schools in the education and training programme of the Meraka e-Skills Institute to bridge the “parallel universes” between industry-based training and formal government-supported education and training.
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Opportunities for cooperation between South Africa & Brazil
in OSS
Jose C. Cusnir, Business Development Consultant, Brazilian
Association for Promoting Software Export (Softex)
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For the past 10 years Brazil, with its large and diversified economy, has invested significantly in OSS e-Government solutions across the entire country. Many remarkable successes have been achieved, and Brazil is now able and willing to share these solutions with South Africa. This opportunity results from a number of bi-lateral and tri-lateral Technological Cooperation Agreements (including IBSA). The presentation covers Brazil’s experience in OSS, the co-operation concept and the underlying drivers which are available to speed-up the process of sharing solutions for the benefit of both countries.
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13:30 |
13:40 |
TRACK CHANGE-OVER |
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13:40 |
14:20 |
A Strategy for CMMI adoption in South Africa
Prof Barry Dwolatzky, Head of Software Engineering at Wits
University, and Director of the Joburg Centre for Software
Engineering at Wits
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In this presentation, Barry will discuss the risks associated with software development, and show that these are related to the fact that many organisations engaged in development and procurement projects lack well-defined “processes”. International experience has shown that there is a close correlation between the risks inherent in software development projects, and the level of “maturity” of the processes used. In 2006 the Joburg Centre for Software Engineering (JCSE), at Wits University, launched a programme, supported by the Department of Trade and Industry, to “Bring CMMI to South Africa”. SITA is one of the pilot organisations working with the JCSE on this programme. This presentation describes the strategy for CMMI adoption in South Africa and reports on the successes that have already been achieved.
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DEBATE: Open Source, Closed Source - does it really matter?
MODERATOR: Ivo Vegter, Freelance Journalist
PANELLISTS: Graham Taylor (OpenForum Europe); Paulo Ferreira
(Microsoft); Jose Cusnir (Softex); Aslam Raffee (DST); Daniel
Mashao (SITA), Andy Bauer (BCX); Inana Nkanza (Sun); Moss Gondwe
(Oracle)
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In the final instance, however, does it really matter if
government adopts open source or not?
Researchers are predicting that OSS will take 30% plus of the
market, which emphasises that proprietary software will not only
continue and potentially remain in the majority in the market,
but that the two business models will therefore need to coexist.
In this session, panellists will deliberate on what the
important issues are to enable this to happen? How do users make
the choice, and ensure citizens and governments get the best out
of this opportunity?
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14:20 |
14:40 |
TEA BREAK & NETWORKING |
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START |
END |
MAIN SESSION - AFTERNOON |
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14:40 |
14:45 |
Introduction |
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14:45 |
15:30 |
What is the real cost of ERP?
Dr James Robertson, CEO & Founder, James A Robertson &
Associates
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Sub-optimal outcomes of ERP implementations are common place. In fact, according to a Financial Mail report, 19 out of 20 ERP implementations do NOT deliver what was promised; with projects going 100% over budget regularly being reported.
This presentation will discuss why this happens and what is required to overcome the problem and achieve successful outcomes.
Particular attention will be devoted to strategic alignment and strategic intent where strategy is defined as “the essence of why the organisation exists and how it thrives”.
The reality of “discovery failure” as the real problem versus “change of scope” will be explored and some pointers given as to how effective discovery can have a huge impact on the costs and success of a project. The importance of the “first hour” of engagement will be stressed.
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15:30 |
16:15 |
Transformation through new delivery models in public services
Thomas Shirk, President: Global Public Services, SAP
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Transformation is taking place at all levels of government and public organisations are adopting new delivery models to maximize public value, notably via collaborative outcomes. Through these new models and leveraging a new technology platform approach focused on business processes and an innovative industry collaboration model, public organisations are achieving new levels of efficiency, flexibility and co-innovation, thereby maximising public value.
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16:15 |
17:00 |
The Italian Public Procurement System: Consip’s best practice
Angela Russo, International Projects Expert: Innovation &
Development, Consip (Italy)
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In this session, Angela Russo will explore
the advantageous and critical aspects behind Italy’s decision to
centralise public procurement and the involvement of Consip, a
limited company entirely owned by the Italian Ministry of
Economy and Finance (MEF), in making this happen. The
presentation will highlight how Consip approached the challenge
of developing a rationalisation programme on Public Spending for
Goods and Services, as well as the procurement model and
electronic tools through which this was done. It will touch on
the initial cultural resistance Consip came up against, both
from Public Administrations and suppliers, and the concrete
actions implemented to support change management. In particular,
the presentation will provide insight into the legal scenario,
the roles played by each stakeholder, Consip’s attention to SMEs
and its role with respect to other regional procurement
agencies.
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17:00 |
17:10 |
CONFERENCE CLOSING DAY 2 |
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